Refund and Cancellation Policy

Last Updated: 30th September 2024

Purpose

This Refund, Cancellation, and Rescheduling Policy outlines the terms and conditions applicable to service bookings, cancellations, refunds, and rescheduling requests. By using our services, customers agree to adhere to this policy.

1. General Policy

We strive to provide flexibility in our scheduling and booking processes to ensure a smooth and satisfactory experience for all customers. Please refer to the specific terms below based on the type of service booked.

2. Policy Details by Service Type

2.1 One-Time Bookings

  • Cancellation Policy:

    • Cancellations made more than 2 hours before the scheduled service: Eligible for a 100% refund of the service fee.

    • Cancellations made within 2 hours of the scheduled service: Cancellations are allowed; however, a 100% cancellation fee will apply, and no refund will be issued.

  • Rescheduling Policy:

    • Rescheduling requests made more than 2 hours before the scheduled service: Allowed without any additional fees.

    • Rescheduling requests made within 2 hours of the scheduled service: Not permitted.

2.2 Multipack Bookings

  • Cancellation Policy:

    • Cancellations made more than 2 hours before the scheduled service: Eligible for a refund for the individual session being canceled.

    • Cancellations made within 2 hours of the scheduled service: Not permitted, and no refund will be provided as no cancellation fee can be charged.

  • Rescheduling Policy:

    • Rescheduling requests made more than 2 hours before the scheduled service: Allowed without any additional fees.

    • Rescheduling requests made within 2 hours of the scheduled service: Not permitted.

2.3 Sniffurr Treats

  • Cancellation Policy:

    • Cancellations made more than 2 hours before the scheduled service: Eligible for a full refund.

    • Cancellations made within 2 hours of the scheduled service: Not permitted, and no refund will be provided as no cancellation fee can be charged.

  • Rescheduling Policy:

    • Rescheduling requests made more than 2 hours before the scheduled service: Allowed without any additional fees.

    • Rescheduling requests made within 2 hours of the scheduled service: Not permitted.

3. Additional Information

  • Refund Processing: Approved refunds will be processed within 3-4 working days of the cancellation request. Refunds will be issued to the original payment method unless otherwise specified.

  • Non-Refundable Fees: Any third-party transaction fees (if applicable) are non-refundable.

  • Contact Information: For further assistance regarding cancellations, rescheduling, or refunds, please contact our customer support team at contact@sniffurr.com.

4. Amendments

We reserve the right to amend this policy at any time. Changes to the policy will be updated on this document and communicated to customers via our website or other official communication channels.

5. Acknowledgment

By booking a service, customers acknowledge and agree to the terms outlined in this Refund, Cancellation, and Rescheduling Policy.

Sniffurr Petcare LLP